Michael Monahan, P.E., C.E.M.

Director of Customer Experience

Joined Encon in 2006

As the Director of Customer Experience and Professional Development at ENCON Heating & A/C, I am dedicated to building an exceptional team of HVAC professionals through industry-leading training and unparalleled career growth opportunities. 

My own journey exemplifies the rewarding paths at this remarkable company. Joining as a Regional Manager in 2006, I was impressed by ENCON's stellar reputation. From the start, ENCON demonstrated its commitment to investing in employee professional growth and development.

Throughout my tenure, I've advanced into roles of increasing leadership. I've managed service teams, customer experience initiatives, overseen replacement and special project sales, and now direct professional development, technical training, licensing, and our elite apprenticeship program. 

Ensuring outstanding customer experiences is my paramount priority. I lead a dedicated team delivering comfort, confidence, and peace of mind daily.

If you're driven by curiosity and a commitment to superior service, explore opportunities at ENCON. Our culture emphasizes continuous learning, growth, and professional development.